Frequently Asked Questions (FAQ)

We accept Visa, Mastercard, American Express, and Discover credit cards. Additionally, we offer payment options via PayPal, Klarna (for installment payments), and bank transfer (where applicable).

Yes! We use advanced security protocols and hosting solutions, just like major brands such as Tesla, Red Bull, and Kylie Cosmetics. Your payment information is securely processed through a specialized payment gateway, and we do not store any credit card details.

We are always available to assist you. You can reach us via email at contact@yourstore.com or through our customer support chat. We aim to respond within 48 business hours.

No, only one discount code can be applied per order. However, if an item is already on sale, you may combine the promotional price with a discount code for additional savings.

Yes, we offer free shipping on orders over a certain amount, depending on the shipping destination. Check our Shipping Policy for details.

You can request changes within 24 hours of placing your order, as long as it has not yet been processed. Once the order is shipped, modifications are no longer possible.

Please email us with the subject 'Modify Order Details' and provide the correct email address. We will update it for you to ensure you receive all order-related notifications.

Address changes can be made within 24 hours of purchase. After this period, modifications may not be possible as the order will have been processed.

Once payment is confirmed, we begin processing your order. The average processing time is 3 to 7 business days. During high-demand periods, it may take slightly longer.

Once your order is shipped, you will receive a tracking number via email. You can track your shipment through our Track Your Order page. Please allow up to 5 business days for tracking updates to appear.

Delivery times vary depending on the destination country. The estimated delivery time is between 5 to 20 business days after dispatch. Delays may occur due to customs processing in certain regions.

We ship from our international warehouses located in Europe, the United States, and Asia. The shipping route depends on the destination country and product availability.

If your order requires pickup, it means that delivery attempts were unsuccessful or the area does not have home delivery services. The package will remain available for collection for a limited period before being returned to our warehouse. Please collect it as soon as possible.

We accept returns within 14 days of receiving your order, as per EU consumer rights. The product must be unused, in its original packaging, and in the same condition as received.

Contact us at contact@yourstore.com with your order number and reason for the return. We will provide you with further instructions on how to proceed.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a tracked shipping method.

Once we receive and inspect your returned item, we will notify you via email about your refund status. If approved, the refund will be processed within a few business days via the original payment method.

If your item arrives damaged or defective, please contact us immediately with photos of the product. We will arrange for a replacement or refund as needed.

Our team is happy to assist you!