At Trustique Store, we accept returns within 14 calendar days from the delivery date, in accordance with international e-commerce standards. The item must be unused, undamaged, and returned in its original packaging with all accessories and labels.
Money-Back Guarantee
At Trustique Store, we offer a money-back guarantee in accordance with our Return & Refund Policy. Customers are eligible for a refund if the return conditions described below are met. Refunds are processed after the returned item is received and inspected.
Return Conditions
- Products showing signs of use, washing, or damage will not be accepted.
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Personalized, promotional, or opened items (if applicable) cannot be returned.
- The product must be returned exactly as received, including original packaging and documentation.
How to Request a Return
- Email contact@trustiquestore.com with your order number and reason for return.
- Our team will reply with the return instructions and the correct return address.
- Once we receive and inspect the product, the refund will be processed according to the conditions below.
Refunds
- Approved refunds are processed within 7 business days after confirmation.
- Refunds are issued to the original payment method used for purchase.
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Shipping costs are non-refundable, except for defective items or shipping errors.
Defective or Damaged Products
If you receive a defective or damaged product, please contact us within 48 hours of delivery. We will offer a solution such as replacement, store credit, or full refund, depending on the situation.
Return Shipping Costs
- Return shipping costs are the responsibility of the customer.
- We recommend using a tracked shipping service to ensure safe delivery.
- In cases of defective or incorrect items, return shipping costs will be reimbursed.
For more information, please contact us at contact@trustiquestore.com.
